Mystery Shopping Services

Mystique Shoppers customized surveys and advance reporting reveal a world of information. MYSTERY SHOPPING EVALUATIONS...

ANONYMOUS "POINT-OF-SALE" and/or "TELEPHONE" CUSTOMER SERVICE & LOSS PREVENTION EVALUATIONS:
(AKA "Mystique Critique")

A custom evaluation questionnaire and specific scenario are prepared and tailored based on your needs. A current employee policy & procedures manual is helpful in customizing this form.

Scenarios range from simple observations to dining, purchases and returns etc...

"Shoppers" anonymously visit and/or call the business location to interact with employees as a regular customer.

You decide what we evaluate. Common evaluations are made in the following areas:

• Quality Of Service
• Loss Prevention
• Appearance Of Staff and Site
• Service Time
• Attitude
• Cleanliness
• Overall Perception
• Sales Skills
• Merchandising

Each question, category and overall report are scored based on your operational standards. As an example, a "Greeting" can hold a higher score value than "Cleanliness". Therefore, we can custom tailor each overall report to your company requirements.

An overall unbiased perception is recorded in detail. Reports usually include both factual and opinion based narratives.

On-going feedback is provided to benchmark performance from a customer's perspective.

Within a short time, our advanced online reporting will clearly begin to reveal weak and strong areas.

Our high tech, proven online system offers you 24 hour access to your reports as well as comprehensive statistical comparisons and charts. Be sure to see our Technology Demonstrations.

Who uses this service?

Any service business should realize benefits, including:

Restaurants	Bars	Nightclubs
Auto Dealerships	Airlines	Banks
Cellular Providers	Car Repair	Jewelry Stores
Realtors	Parking Facilities	Doctors Offices
Resorts	Retail Clothing	Movie Theatres
Health Clubs	Cafe's	Department Stores
Discount Stores	Casino's	YOU?

Evaluations...

Research reveals that 9 out of 10 dissatisfied customers will stop visiting a location without registering a complaint. They will however, tell between 9 and 12 other people negative things about your business within 30 days. When you figure the math, you realize how powerful “word of mouth” really is. Unfortunately, research shows that less than half that number tells others about positive experiences.

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