Mystique Shopper FAQ
am not in your database. How do I sign up?
My email address/mailing address has changed. How do I update my information?
How do I find out about available shops in my area?
I received a shop offer via email, but how do I apply for the shop?
I applied for a shop, but it still says “Pending” – what does this mean?
I have applied many times for a shop, but still haven’t been chosen. What am I doing wrong?
I was scheduled for an assignment – so what do I do next?
How come I can't view directions after I downloaded them?
I completed my shop. When can I expect payment?
Where do I send my receipt(s)?
I need to cancel my shop – what do I need to do?
My account was deactivated. Why?
What can I do to get my account reactivated?
Ratings? How can I achieve a higher rating?
What is the "10Club", and how can I be a part of the contest?
Forum Help - Login/Email Confirmation
If you would like to sign up with Mystique Shopper, please click on the link below. If you have already created an account, our system will alert you.
You can update your information by logging into your account. Please click on the following link:
Once you have logged into the system, click on “My Profile” and make the necessary changes.
We post available assignments on our Mystique Shopper Job Board within our online system. Access this board by logging into your account and clicking the job board icon. In addition, all active applicants will be notified via email about many shops that are available in their state/area. In an effort to cut down on Email that may not pertain to some shoppers, many shops may be posted to the job board prior to mass electronic notification. It is best to check the job board as often as possible.
There are links located at the very bottom of the offer emails, below each state. To apply, click on one of the links. You will then be brought to our online system where the cities within that state are listed. If a location is available, the specific location will be a clickable link, which will take you to a page with the location address and an area for you to enter your email and password to apply for that shop. If the location is NOT available, it will not be a clickable live link. Please do not email us regarding scheduled shops. You will be notified via email when they become available again.
Please note that this is only an application and not an assignment. You will always receive an email message when the shops are scheduled, letting you know if you have been assigned or not.
The applications in your shop log will say pending until they are scheduled. It usually takes several days to get all of our shops scheduled as we have thousands of applications to go through. If the shop says "closed", it means the shop has already been scheduled. If it says “Accepted”, then you have been assigned that shop. When the shops are scheduled, you will receive an email for every application you receive. If you have not been chosen, the email will tell you that the mystery shop is closed. If you have been accepted, the email will contain the information necessary to confirm and complete the shop. If you have submitted several applications, please read these emails carefully so that you do not delete an assignment email thinking the shop is closed!
There is nothing that you are doing wrong! Because we have so many shoppers, it is impossible to offer everyone a shop, but we will try to get to everyone eventually. We receive an average of 30-50 applications per location. Please don’t get discouraged – just be patient!
Make sure that you read your acceptance Email.
You will need to CONFIRM that you have received the information via an automated link...
Please login at:
Click on the "new-submit" link in your shop log to view the report form and instructions. The shop parameters (dates/times), address and phone number for the location are all here. You MUST read the instructions before performing your shop! If you can't download the instructions, email us and we will send them to you via email.
PLEASE VERIFY THE ADDRESS of the location you are to shop. If you shop the wrong location, we will not be able to compensate you.
PLEASE NOTE: We will be deducting fees for any reports received that require excessive editing (spelling/grammar, etc.). The manager who reviews the report will determine the amount to be deducted, if any. Review your report before submitting to ensure it looks professional. Reports that are typed in all CAPS or all lowercase letters will not be accepted.
Our direction sheets are in MS WORD .DOC format, which means you will need
Microsoft WORD or other compatible program to view them. You can download
a free viewer from Microsoft directly by clicking
If you continue to have trouble viewing directions (which are very important), please send us an Email and we will reply back with them in text format as soon as possible.
Mystique Shopper is among the fastest paying companies in the business. While we allow ourselves up to 45 days to pay, our shoppers generally receive payment within 2 - 3 weeks of their shop. Mystique pays our shoppers via PayPal or Check. We prefer to pay via PayPal as it allows us to pay quickly and avoids “lost checks” in the mail. If you do not have a PayPal account, please click here to obtain one. It is FREE!
Please mail your receipt to:
Mystique Shopper, LLC
ATTN: Receipt Verification
P.O. Box 120921
Orlando, FL 34712
We understand that the need arises on occasion to cancel your shop. Generally, we are able to extend your shop due date which would allow you to complete the shop and retain your status with Mystique. If you still need to cancel the shop, all we ask is that you give us sufficient notice, along with the reason you are canceling. Please email your scheduler immediately with that information. Shoppers who consistently apply for shops and subsequently cancel will be deactivated without notice. We would like to work with you to prevent this, but need and expect your cooperation and communication. Please Email: Problem@MystiqueShopper.com
The most common reason for deactivation is shopper error. When a shopper logs into their account to change information located in the “My Profile” section, instead of clicking on the “Submit” button, the “Deactivate Me” button is clicked in error. If this is the case, please feel free to email us and we will reactivate your account.
If this is not the case with your situation, there are a few other possibilities:
You requested your account be removed
You were assigned a shop that was not completed by the due date
There were excessive cancellations/reschedules noted in your account
If the above situations apply to you, and you would like to be considered
for reactivation, please send us a letter explaining the situation in full
detail. An account manager will review the circumstances and take the appropriate
action. You will be notified of the outcome via email. Please address your
letter to the following:
Mystique Shopper LLC
ATTN: Deact Supervisor
PO BOX 121001 Clermont, FL 34712
Completed shops are rated 1 thru 10 (10 being the best) by our review staff. We don't start with 10 and deduct for errors, but rather take the entire report as a whole and assign a rating. Criteria we weigh are timely completion, spelling, grammar, narrative quality, level of detail, narratives that back up answers and consistency (in no particular order). New shoppers begin with a rating of 5 to start. 7 and 8 is our average shop grade. 9’s and 10’s are very rare and represent the cream of the crop. Please understand that due to enormous volume, we are unable to answer specific requests as to what was spelled wrong etc… Ratings of less than 7 are accompanied by brief tips on what can be improved for future shops. Shoppers with higher grades receive deserved priority over lower graded shoppers, pending all rotation requirements are met.
Shop narratives should read like a story and include both positive and negative comments. Someone reading your shop should clearly be able to ascertain your overall experience. The best shops allow the reader to come away with a bit of that "I was there with you" feeling.
Please visit our SHOPPER INCENTIVES area for more information.
In an effort to continue our shopper relationships and encourage our best shoppers, we have created the “10 CLUB”.
The grade of “10” is quite rare and our reviewers know how to properly gauge what constitutes the infamous “10”. If you receive the “10” on any Mystique Shopper shop, we ask that you send an Email to 10CLUB@MystiqueShopper.com. Only your name, as it appears on your account, with the subject “10CLUB” is needed.
The Email (1 per “10” shop, per month) will enroll you into a monthly drawing for a $25 gift certificate to a store of your choice. The winner will be chosen at random and presented with no less than 3 choices, some of which will be AMAZON.COM, SEARS, WAL MART and other popular retailers. We have chosen the Email enrollment system to ascertain shopper interest in the program rather than automatic enrollment.
We thank all of our shoppers for their hard work and realize how instrumental you are in our success. This is just another way we can say “thank you”, while improving our product for the client at the same time.
Our online Forum aims to be a thriving resource for both shoppers and schedulers. You can reach the forum by going to http://www.MystiqueShopper.com/Forum
When you first enter the Forum, you are a guest with the ability to read posts. We do hope that you will REGISTER and participate in the community. You need to be registered to use CHAT.
If you are receiving a message that says you do not have adequate permission, you are likely not logged in and are a guest only (look to the top right to see your LOGIN status). You must register or LOGIN with the link at the top to be recognized if you have already registered.
From the top menu, click on REGISTER.
You will be required to confirm your Email address. (This is for your security)
An Email confirming your registration will be sent to you upon submission of your registration.
Please read the Email carefully.
You will be given an automatic link to confirm your Email address.
Once your Email is confirmed, you may enter the Forum by clicking the LOGIN button at the top and inputting your LOGIN name and your password.
Once in the Forum, you may access "My Profile" and change your
password. (top left)
If the auto confirm Email link does not work with your browser, you will be required to click the alternate link, also within your initial Email. This will have you re-enter your Email address with a temporary Email password (also provided) in the Email. Do not confuse this temporary Email password with your Login password.
You must be a registered Forum member to participate in our Chat room.
The same LOGIN and PASSWORD used to enter the Forum is the one used to enter the Chat room.
When in doubt, hit the LOGIN button at the top of the Forum. In the window that pops up, click on FOROGT PASSWORD to have your password reset and sent to your EMail address. You will, once again, need to verify your Email before another password will be given.
Please note that the Forum and our Online reporting system are
totally independent of one another.
All Email concerning the Forum should be sent to Forum@MystiqueShopper.com
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