CONGRATULATIONS TO OUR "10 CLUB"...
FEBRUARY 2004 WINNER...
B. Spector - "I want to learn new things every day. I like people and I like salesmanship. I consider how a salesman interacts with me as a consumer to be an art form. An art form I would love to master. If someone sells me on a product or service, I want to give them the praise they deserve. If they fall short in any way, I want to help them do their job better."
NOVEMBER 2003 WINNER...
L. Elliott - "Thank you "Mystique" for making me the November 10 Club winner. I was so ecstatic when I received the news! This makes my third "10" rating with Mystique. Moreover, mystery shopping is a job that I truly love, and h ave been doing it over a year now (the cash is good too). There are two attributes that I strongly believe make a good shopper: Reliability and honesty. For example, once I am chosen for an assignment, I make every effort to get it done by the due date; this also includes submitting the report in a timely fashion. Secondly, I believe that shopper s should be very detailed and conscientious in critiquing their subjects. My primary focus is to obtain accurate information to pass along to the client. However, I am also very cognizant that some of the employees working at these establishments may be fired based on my shopper evaluation. Therefore, it is always imperative that I maintain the utmost integrity in my shopping/reporting; depict observations not assumptions, and remain professional in every aspect of my duties as a mystery shopper. "
OCTOBER 2003 WINNER...
E. Duncan - "Thank you very much for the honor of winning the October 10 Club. I take great pride when I secret shop. I am always looking to help the employer. I believe that great employees are what sustain a business. The old saying "they can make you or break you" is extremely true. I am very efficient and take great care to include lots of detail. I think that is important when doing this job. Besides the serious side of this job, it is also very fun and as you can see, REWARDING. "
AUGUST 2003 WINNER...
L. Martin - "I am excited and honored to be Mystique Shoppers 10CLUB
August Winner! I truly believe that the hard work and dedication mystery
shoppers provide is an invaluable tool to improving customer satisfaction
and for rewarding outstanding employees in the work place. I take great pride
in my role and contribution as a mystery shopper. I have worked with many
shopper companies and Mystique is one of the best around. Mystique sets an
industry standard that is exemplary through high standards, a friendly staff
that is always eager to assist, providing rewards and incentives to shoppers,
and being one of the fastest paying companies around.
One of the main characteristics of being a great mystery shopper is honesty. You should always give a fair, unbiased, and completely honest account of your experience. The report you give could have a major impact on the people’s lives that you are observing. Before I begin an assignment, I print out the shop forms and guidelines and I thoroughly read them several times. I have also found that looking over the forms right before performing a shop can be a great asset. If I have any questions, or should any scheduling conflicts arise, I contact the scheduler immediately. It is always best to be sure about something you may have questions about, rather than guessing and completing the assignment incorrectly. The scheduler may still be able to work something out for you. Also, it is just plain common courtesy to allow the scheduler time to re-book if you can’t perform the shop. When you are performing the shop, be very observant to your surroundings. Make sure you observe employee interactions between each other, as well as employee interactions with customers. I have found that employees who work as a team, often promote better customer satisfaction. Right after you complete your shop, be sure to take as many notes as possible in the car. You might be surprised at how quickly you can forget little details. When I am typing my report, I type it in Word and check for spelling and grammar errors last. It is a lot easier to recapture your shopping experience if you are focusing on the events that happened and not spelling and grammar errors. Likewise, before you submit your report, make sure you don’t forget to use Spell Check, as well as going back over your report thoroughly. Spell check will catch spelling errors but it won’t catch the wrong type of spelling of the word. Last, but certainly not least, have fun when completing your shop. You are, in fact, playing a role so enjoy it and make the most of your experience without compromising your dedication or integrity. Thanks so much Mystique for providing support and incentives for shoppers to strive for excellence."
JULY 2003 WINNER...
A. Montour - "I was so happy when I received notification that I won July's 10 Club drawing. Before I do any shops, I print out the guidelines and read them several times. This helps me to memorize most of the questions and facilitates filling in the form later. If I have any questions regarding the shop, I email the Mystery Shopping Company as soon as possible so they have time to respond to my questions. Even if it seems like a small issue, I would rather take the time to email Mystique than take the chance of interpreting guidelines incorrectly. During the shop, I try to be as observant as possible. I try to notice everything around me and even how other customers interact with sales people. Immediately after the shop, I take notes in my car so I don't forget any of the details. It took a couple of shops to become comfortable with being an evaluator, but soon I found myself being more observant at companies I go to for personal business."
2nd QUARTER GRAND PRIZE WINNER...
S. WHEATLEY - "The "10 Club" bear award is such an honor. I feel proud and delighted. In this year and a half of shopping I've had lots of wonderful opportunities and many of them involve my Mystique Shopper experiences. In addition to maintaining high standards, Mystique makes the scheduling, editing, payment, and everything on their end of the business run so smoothly. That provides incentive for us shoppers to give full attention to our shops and strive for excellence in our reports. Of the many qualities needed to perform shops consistently and dependably, preparation is most important to me. I like to read those directions, and then read them again plus reviewing the form, just before entering a shop site. That way, while interacting with employees, I can really listen and memorize the details necessary to construct a full and fair report. We can correct grammar or wording from the chair at our computer, but if we fail to observe what is going on during the shop we can lose details which may be important to the client. Thanks again Mystique Shopper for being so thoughtful and supportive to your shoppers."
JUNE 2003 WINNER...
J. DENTON - ...
the shop on which I scored a '10' from your company was only the third shop
I had ever done. It gave me the confidence to go out there and conquer
the world of mystery shopping. I will always be grateful to you and your staff
I truly believe that Mystery Shoppers are the 'eyes and ears' for management. I think one of the most important things to remember when shopping is that you have to put your heart into what you are doing. You can not go into it halfway. You have to become a part of the shop. You have to play a part, just as if you were in a movie. As I accept shops, I copy the entire packet to enable me to study it over and over again, just as you would a script. I like to know exactly what questions are being asked and what, exactly, is expected of me. Write your notes immediately after leaving your shop. It is so easy to forget the little things and detail is so important. And I can't stress it enough ... even though you're working, have fun, be relaxed, and fit in. You will end up with a great shop!
Thanks again, Mystique Shoppers, for giving me the courage and confidence to continue to shop in Lubbock, Texas!
MAY 2003 WINNER...
C. SHERMAN - "I am truly honored to be the May Shopper of the Month. I love working for Mystique Shopper and have had nothing but pleasurable experiences with them. They are by far, the best and fastest paying company. They are great to work for and I have found their editors to be helpful. I too, like the other monthly winners, paste my narratives into Word, edit them and then paste them into the report. This is my number one suggestion to receive a coveted “10” report. Also make sure you observe everything."
APRIL 2003 WINNER...
T. SEGO - "I am honored to join the other "10 Club" winners! I love mystery shopping and think the most helpful thing is to study the shopper instructions and the questionnaire. It helps me to understand exactly what the client is looking for and I plan my scenario accordingly. I like to write my narratives in a word document before I enter my report online. It allows me the time to think things through and not have to worry about losing my Internet connection. I use the spell checker to check it and then it is ready to be copied and pasted into my online form. Honesty is a must! We are the eyes and ears of the client and what we say can affect their employees in either a positive or negative manner."
1st QUARTER GRAND PRIZE WINNER...
J. MORRIS - "Mystery Shopping has been a rewarding experience for me. Anonymously observing and documenting the quality of service, gives businesses the knowledge they need to further train employees and improve the quality of service they provide. Knowing that my feedback can help a business improve gives me the satisfaction that I am contributing to their success. Therefore, I take my assignments very seriously. I always read and re-read the instructions before I enter a facility. As soon as I get back in my car, I document my entire visit so that when I do my online report everything is accurate."
MARCH 2003 WINNER...
M. NUGENT - "A good shopper paints a clear and accurate picture for the client of what you (as the consumer) experienced. Double check the report forms and instructions close to your destination. Remind yourself as you go in that your report will be rich with details. I know that my reports affect others, so I take my responsibilities seriously. As soon as I drive away from my shop I start to record my notes, so when I am ready to do my report I can play them back to jog my memory of small details that I might otherwise miss. Use a spell checker for all parts of your report and not just your narrative. My scheduler has always answered my shop related questions promptly, and has given me tips along with my ratings that has helped me achieve my 10 ratings. Have fun and enjoy yourself. In my humble opinion, Mystique is the finest Mystery Shopping company I have had the pleasure to work with."
FEBRUARY 2003 WINNER...
D. HENSLEY - "I am thrilled at having being chosen as Mystique's 10Club winner for February! Mystique is a top-notch shopping service! It is the only service I know of that pays so quickly and rewards its shoppers for a job well done. Mystery shopping is fun but should always be taken very seriously. What we report, can have a big impact on the lives of the persons we shop. A good shopper never loses sight of that. Attention to detail is an absolute must. A good shopper must objectively report facts and only offer opinions when necessary. Be proud to be a mystery shopper, and always give it your best.
JANUARY 2003 WINNER...
K. SABBAGHA - "I have found that a good shopper needs to be very observant. I feel that details are very important in a report. What might not seem important to you, could be what the client wants. Always double check your reports for any spelling or grammar errors before submitting them.
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