Mystery Shopping Company - Why Mystique Shopper is your best choice...

Service

A Mystery Shopping Company cannot claim to evaluate excellent service unless they provide it themselves.

From your first contact with any of our staff, including the President, you will know that you have made the right choice.

When you hire us, we become a part of your team and strive to exceed your expectations. In most cases, we do not require a long term contract commitment. We are so sure you'll be pleased with our services, you can cancel anytime without further obligation.

Some of our many customer accolades that demonstrate our commitment to you:

"Our company created a Gold Club membership for those shops scoring 90% and above. I think we all had our doubts of that being attainable, when we eventually received one. Not only did I receive an exciting phone call about this accomplishment from Mystique Shopper, but they actually emailed us a congratulatory note to send our employee who received the score. That is just one of the many examples of unbelievably great customer service that I've received from Mystique Shopper."
K. Walz,Director of Training and Customer Care
SPRINT Northern PCS

"We had our annual WOW Awards Banquet last night and several awards and numerous recognitions were given out based upon the shops done by Mystique. The shops are working great and giving us the information we need to ensure we are providing the service and creating the image we want to project in our market. Thanks again for all your help."
Bruce Ramsey
CENTURY BANK - Texarkana\ New Boston, Texas

Our philosophy is simple: "Treat the shopper better and create a better shopper".

We compensate our "shoppers" among the fastest of all Mystery Shopping companies.

This encourages shoppers to provide higher quality reports on a timely basis. As shops are completed and reviewed for quality, our shoppers receive a rating. Over time, this allows us to offer more work to our highest performers and deliver superior reporting to our clients.

We also treat our shoppers to monthly bonuses as well as quarterly gifts for producing higher quality, more useful reporting.

Technological Superiority
Mystique Shopper incorporates the most advanced Internet technology into our Mystery Shopping programs. Each client receives their own internet website area for 24 Hour, 7 Day a week access to their evaluations and a myriad of comprehensive reporting options. Click here for our Technology Demonstrations page.

Ethics...

Mystique Shopper is a proud member of the Mystery Shopping Providers Association. Our Founder and CEO is also a member of the MSPA Ethics Committee.

Big or Small
While we specialize in servicing large corporations/franchises with 400+ locations, we also enjoy making a difference in smaller businesses with less than 100 locations. Your account manager will not allow your service level to deteriorate because you are not one of the "mega accounts."

What is Mystery Shopping?

How often does a customer receive exceptional service from your staff?
How often does a customer receive poor service and vow never to return?
Are the customers greeted? Thanked?
Do your employees know how to sell? Up-sell? Cross-sell? Suggest?
Are receipts given on cash sales?
Do you really know how your customers perceive your business?

Many owners and managers are surprised when they learn the answers.

Mystique Shopper "shopping" is an effective way to answer all of the above and much more. Our service is the most accurate and reliable tool you can use to gather information regarding actual customer service experiences at the "moment of truth". This "moment of truth" is not when the staff is on their best behavior because the boss is around - it is when they interact with your customers in an everyday setting.

How does it work?
We have an immense demographically mixed database of individuals across the U.S. (our mystery shoppers) who anonymously visit and/or call your locations and interact with your employees. They appear to be typical, regular customers. The "Shopper" is educated on what to observe during each visit and/or phone call. The evaluations they conduct are based on your needs and staff expectations. Typical evaluations include:

• Quality Of Service
• Loss Prevention
• Appearance Of Staff and Site
• Service Time
• Attitude
• Cleanliness
• Overall Perception
• Sales Skills
• Merchandising

The benefits of Mystique Shopper...

Our evaluation reports provide data, which remove the variable of subjectivity, allowing a company to track customer service delivery much as it would track financial performance. The company can then focus their training efforts on the weak areas, thus creating a strategic competitive advantage.

Mystery Shopping in itself is a positive training tool and should not be presented to staff as a "policeman" trying to catch them doing wrong. Instead, we have seen that rewarding employees that score highest on our evaluations has raised the service standards of the rest of the staff.

Therefore, the staff is more motivated to provide excellent service since any customer is a potential "Mystery Shopper".

Keep in mind that many of our services have been tailored to meet the criteria of our clients.

So, as you can see, Mystique Shopper IS a different class of Mystery Shopping Company.

If there is an idea you have for your business that we didn't seem to cover, please Contact Us!